Privacy Policy

What information we collect

When you request an estimate, get in touch, or otherwise interact with this website, Crestline Roofing Ltd. may collect the following information:

• Name — so we know who we're speaking with.
• Email address — so we can send your quote and follow up.
• Phone number — so we can schedule a site visit or call you back.
• Property address — so we can prepare an accurate estimate and route a crew.
• Project details you provide — service type, roof age, leak description, photos, insurance information, etc.

We collect this information only when you choose to give it to us — typically through our estimate form, a phone call, or an email exchange.

How we use your information

We use the information you share with us for a single purpose: to provide and improve our roofing services to you. Specifically, we use it to:

• Contact you about your roofing project, estimate, or inquiry.
• Schedule site visits, inspections, repairs, and installations.
• Send written quotes, proposals, scope-of-work documents, and warranty paperwork.
• Follow up on completed work for warranty, quality assurance, or seasonal maintenance reminders.
• Respond to questions, concerns, or warranty claims.

We never sell, rent, or share your personal information with third parties for marketing purposes. The only third parties who may briefly handle your information are the trusted service providers we use to run our business — for example, our email service, our scheduling software, or our payment processor — and only to the extent necessary to deliver our services to you.

Cookies and analytics

This website uses Google Analytics 4 (GA4) to understand how visitors find and use our site so we can keep improving it. GA4 sets first-party cookies and collects information such as:

• The pages you view and how long you stay on each one.
• The general geographic region you're visiting from (city / region level, not your exact address).
• The type of device and browser you're using.
• How you arrived at our site (search, referral, direct).

This information is aggregated and used in a way that does not personally identify you. You can opt out of Google Analytics at any time by installing the Google Analytics Opt-out Browser Add-on or by clearing / blocking cookies in your browser settings.

We do not use cookies for advertising retargeting or third-party ad networks.

How long we keep your information

We retain your information only as long as needed to deliver the service you requested and to meet our warranty and insurance obligations. Project records (including photos, scopes of work, and warranty documents) are typically kept for the full length of the workmanship warranty plus seven years for tax and insurance purposes. After that, records are securely destroyed.

How to request data deletion

You have the right to access, correct, or request deletion of your personal information at any time. To make a request, contact us by phone or email and we'll respond within 30 days:

• Phone: (778) 917-6817
• Email: info@crestlineroofing.ca

Please note we may need to retain certain information to satisfy legal, tax, warranty, or insurance obligations even after you request deletion.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Material changes will be communicated more directly when reasonably possible.

Contact

Questions about this policy or how we handle your information? Reach out:

• (778) 917-6817
• info@crestlineroofing.ca
• Crestline Roofing Ltd. — Lower Mainland, British Columbia